Help Center

  • Getting Started

    New to Masterkey? Look here for the basics to get you up and running on Masterkey

  • Contacts

    How contacts are added, edited, and other important contact management tips.

  • Leads

    Everything from capturing, managing and sharing of leads to lead escalation and tips for quick access!

  • FAQ

    Can't find what you're looking for? Search the Frequently Asked Questions for the most popular queries.

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  • Units

    Transfer units between agents, publish mass updates for units and everything in between.

  • Activities

    Set up activity reminders, identify overdue activities and close multiple activities at once.

  • Images

    Find out how to upload images in bulk, add your company's watermark and more.

  • Property Portals

    Listings not showing up on a specific portal? Need to add a new portal to your list? Learn how to manage and publish your listings here, easily and efficiently.

  • Transactions

    Easily sell/lease a unit, set mandatory transactions, enable third party transactions and much more.

  • Payments, Receipts, Invoices

    Generate, set and designate mandatory payments & receipts. Basically an A - Z breakdown on all things financial in Masterkey.

  • Report

    Get an in-depth look at how to set up, segment and generate your reports. You can even convert your stats into graphs for a more visual perspective.

  • Users

    Manage, enable and restrict user's access to various areas within Masterkey.

  • Advanced

    All advanced functions, compiled in one area, for your convenience.

  • Integrations

    Connect your email, accounting and other software applications to Masterkey.

  • Ejari

    Everything you need to create, edit, duplicate and even terminate your Ejari contracts.

  • Commissions

    Complete overview on how to define your agent's leasing and sales commission.

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